payment and shipping policy

Payment and Shipping Policy

Last updated: 02/01/2024

Please read our payment and shipping policy below carefully before placing an order or making a payment.

Payment Policy

We accept various secured payment methods including credit card, debit card of all types, PayPal, Apple Pay, Google Pay, as well as deferred payment methods such as Afterpay, Klarna, and Zip.

Immediate payment is required for all items. Unless specifically described, all orders with cleared payment will be dispatched in the same business day or next business day. Read the following Shipping Policy for more details.

Shipping Policy

We can ship to all regions in Australia and most countries in Asia Pacific, North America, and Europe. You can find your country from the drop-down menu of shipping destination in your shopping cart and checkout. If you cannot find your country, it means we do not currently ship to that country.

We use Australia Post as our main courier and both standard and express domestic shipping are available for you to choose from, while standard international shipping with tracking is available for global buyers. We may also use Sendle from time to time, depending on your location and order’s weight and dimension, etc.

All domestic orders with a subtotal of over $75 AUD (with tax and discount, without shipping fee itself) will be offered a FREE shipping option at checkout. Orders under $75 AUD are subject to shipping fees depending on your order’s weight/dimension and your location in Australia. Full price will be displayed at checkout.

All international orders with a subtotal of over Certain Amount* (with tax and discount, without shipping fee itself) will be offered a FREE shipping option at checkout. Orders under Certain Amount* are subject to shipping fees depending on your location and order’s weight/dimension. Full price will be displayed at checkout. In most cases, you may be required to pay import taxes (if applicable) to the Customs of your country.

We ship all orders from Sydney NSW. For domestic shipping, all dispatched orders will usually take 1-6 business days to arrive, depending on several factors such as your location, and shipping method you select on checkout.

For international shipping, it usually takes 6-10 business days for most countries in Asia Pacific and North America, and 8-12 business days for most European countries, but it can take up to 25 business days for some other countries.

Once your payment is cleared, all orders will be dispatched in the same business day if your order is placed before 12:00pm (AEDT) from Monday to Friday. All orders outside this time frame will be dispatched the next business day. All orders placed on Saturday and Sunday (and public holiday Monday) will be dispatched the next Monday (Tuesday).

While we strive to dispatch your order as fast as possible, please bear in mind that actual delivery time is out of our control, once your item is in the hand of the courier. The estimated shipping times above are not always accurate and delays may occur from time to time. We will not be responsible for any late shipments, as long as our processing times are within our own standards (1-2 business days dispatch).

Before making purchase and payment, please ensure that your POSTAL ADDRESS and POSTCODE is correct and searchable as per postcode data from Australia Post, which can be accessed from the following link: https://auspost.com.au/postcode

We will not be responsible for any items lost in transit or returned if your postal address is incorrect.

*This Certain Amount varies according to the country or region you are in, and can be roughly divided into the following categories (currency conversion is based on the current exchange rate and may change at any time):

$250 AUD (approximately $170 USD) for New Zealand;
$450 AUD (approximately $306 USD) for Asia Pacific;
$500 AUD (approximately $340 USD) for US & Canada;
$550 AUD (approximately $374 USD) for UK & Ireland;
$600 AUD (approximately $408 USD) for Major Europe;
and $750 AUD (approximately $510 USD) for Rest of World.

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