FAQs – Mechanical Keyboard Australia Guide

We specializes in providing some of the best mechanical keyboards for enthusiasts and gamers alike. Founded by Martin, a passionate gamer and keyboard enthusiast, the brand was created to offer custom mechanical keyboards with high-quality parts and accessories. Inspired by Viking warriors, BerserKeys combines creativity and expertise to deliver unique, customizable keyboards that are perfect for gaming, working, and more—helping you “go berserk” with the best tools at your fingertips.

At BerserKeys, we are not just another keyboard vendor—we are passionate enthusiasts, just like you. We have poured our love for gaming and custom mechanical keyboards into everything we do. Here is why you can trust us:

• We get it: As hardcore gamers and keyboard lovers, we know what it takes to create the perfect board.
• We are local and trusted: 100% Australian-owned, all our products ship quickly from Sydney—no drop shipping here!
• Quality is our obsession: Every product is carefully handpicked and tested to ensure it meets the highest standards.
• We have got your back: Whether it is a question or an issue, we are here to help with fast, friendly service.

Our mission is simple: to bring you the best mechanical keyboards and make your customization journey as exciting as ours has been. Let’s build something amazing together!

While group buys can mean months of waiting, BerserKeys offers the best mechanical keyboards that are already in stock, like LUMINKEY. Most of our products are available for immediate delivery, meaning you get your hands on premium keyboards without the uncertainty and delays of group buys.

If you created an account after placing your order, it won’t be linked to your account. Orders are only saved to accounts that existed at the time of purchase.

Please check your email for order confirmation and tracking details. Your order is still valid—just not visible in your account.

Yes, absolutely! We can ship to most countries in the world with only a few exceptions. You can find your country from the drop-down menu of shipping destination in your shopping cart and checkout. If you can’t find your country, it means we don’t currently ship to that country.

We mainly use Australia Post and both standard and express shipping are available for you to choose from. We may also use Sendle from time to time, depending on your location and your order’s weight and dimension, etc.

We ship all orders from Sydney NSW. For domestic shipping, all dispatched orders will usually take 1-6 business days to arrive, depending on a number of factors such as your location, and shipping method you selected on checkout.

For international shipping, it usually takes 5-8 business days for New Zealand, 6-10 business days for most countries in Asia Pacific and North America, and 8-12 business days for most European countries. But it can take up to 25 business days for some other countries.

Please refer to our payment and shipping policy for more details.

All domestic orders with a subtotal of over AUD$100 (with tax and discount, without shipping fee itself) will be offered a FREE standard shipping option at checkout. Orders under AUD$100 are subject to shipping fees depending on your order’s weight/dimension and your location in Australia. Full price will be displayed at checkout.

All international orders with a subtotal of over Certain Amount* (with tax and discount, without shipping fee itself) will be offered a FREE shipping option at checkout. Orders under Certain Amount* are subject to shipping fees depending on your location and order’s weight/dimension. Full price will be displayed at checkout. In most cases, you may be required to pay import taxes (if applicable) to the Customs of your country.

Please refer to our payment and shipping policy for more details.

Yes sure! We will offer various coupon codes on our website from time to time.

This can be done through a variety of methods, such as store credits displayed on our website, coupons emailed to you, or even a coupon code provided by one of our affiliates or collaborators.

The types of coupons and applicable scenarios may vary, but they will definitely bring you real discounts.

Yes of course. Please see Our Promise to You below:

We proudly back our mechanical keyboards, keyboard kits, switches, keycaps, and accessories with a Limited Warranty. Enjoy peace of mind for 6-12 months, knowing we have got you covered. If issues arise, we will handle repairs or replacements, including shipping costs. Remember, we are here for you. Reach out to our support team at Contact Us or support@berserkeys.com.au for any assistance. This warranty, shaped by your satisfaction, is our commitment to delivering quality products. Trust us to stand by you every keystroke. Refer to our Limited Warranty for more information.

We always strive to achieve the highest level customer satisfaction, but if you do need to return an order, we are happy to help. Just read our return policy and follow instructions to initiate a return, and we will take care of the rest.

If you have any questions about our products or services, please contact us directly by sending more detailed information. We will try our best to resolve your issue ASAP.