Custom Keyboard Warranty and Purchase Terms

Custom Keyboard Warranty and Purchase Terms

Last updated: 04/12/2024

Kindly review the Custom Keyboard Warranty and Purchase Terms thoroughly before making a purchase.

Warranty Policy

• A one-year warranty covers the internal PCB for defects or damage upon arrival without modifications.
• Warranty applies only to purchases from our website, with proof of purchase (order or invoice number).
• Modifying the PCB voids the warranty.
• Damage caused by human error, such as broken hot-swap sockets, is not covered. Buyers are responsible for repair costs, including round-trip shipping. If the damage is irreparable, new parts must be purchased.

After-Sales Service

• Inspection and Reporting: Record the unboxing process to avoid disputes. Inspect all items before assembly. Report visible defects, scratches, or missing parts with photos immediately, without unsealing the plastic bag. Defects reported after assembly are not covered.
• Address Changes: Changes may incur additional fees such as shipping, handling, customs duty, or taxes, which are the customer’s responsibility.

Functionality Guidelines

• Pressing the spacebar too forcefully after bottoming out may produce an unusual sound. This is not a defect and will not occur during regular typing.
• Wireless 2.4G performance may vary. Firmware updates are available to address compatibility issues. Rarely, the connection may not function fully when other USB peripherals are connected.

Appearance Standards

• Defects under 2mm on visible surfaces and edges, or gaps/creases under 1.5mm, are acceptable.
• Internal, non-visible defects are not covered.
• Anodized parts may show colour variations due to separate production processes, which is unavoidable and not a defect.
• Replacement parts are only provided for functionality-impairing defects, excluding minor cosmetic imperfections.

Keycap and Case Tolerances

• Dye-sublimated keycaps may have minor imperfections such as black spots, uneven shrinkage, or rough edges due to high-temperature manufacturing. These are normal and not defects.
• Slight fit variations of weights within the bottom case, including minor edge gaps, are within design tolerances.

Shipping and Handling Notes

• Internal movement during shipping may loosen gaskets. Adjusting keycaps horizontally can fix this without opening the case.

Package Content

Refer to the product page’s “Package Includes” section for details. Claims for missing items must be submitted within three days of delivery.

Product Representation

Product renders are for illustration purposes only. Actual colours may vary under different lighting conditions, and discrepancies between renders and the actual product are not grounds for returns or refunds.

By purchasing our custom keyboards, you acknowledge and accept the above terms. In addition to these terms, our other business policies still apply.